Privacy Policy

Hotel Lobby AI ("we", "us") operates the two-photo video studio at hotel-lobby-ai.video. We are the data controller for the personal information described below. For any privacy question or request, write to support@hotel-lobby-ai.video.

• Account data. When you sign in with Google we receive your account identifier, email address, display name and profile picture URL. We never receive your Google password.
• Photos you load. The two portraits you place in Slot A and Slot B are used only to produce the video you asked for.
• Purchase data. Which credit pack you bought, the amount, the currency, the payment status and the provider transaction reference. Card and bank details are handled by our payment processor and never reach our servers.
• Usage and device data. Pages visited, render requests, approximate region derived from IP address, browser type and timestamps, used for security, abuse prevention and aggregate product metrics.
• Local storage. Your browser keeps a small cache so an in-progress session survives a sign-in redirect. It stays on your device and can be cleared from your browser settings at any time.

We do not run third-party advertising trackers, we do not sell personal information, and we do not use your photos or videos to train machine-learning models.

• To authenticate your account and keep your credit balance correct.
• To render, store temporarily and deliver the video you requested.
• To process payments, prevent fraud and handle refund requests.
• To enforce our Terms of Service and investigate abuse reports.
• To answer support messages and comply with legal obligations.

Where the GDPR or UK GDPR applies, we rely on contract performance (delivering the service you requested), legitimate interests (security, fraud prevention, service improvement) and consent (optional communications) as our legal bases.

Photo previews shown in the console are read locally in your browser. When a render is requested, the images are transmitted to our processing infrastructure, used for that render only, and deleted once the clip is delivered or the job fails. Render outputs are kept for a limited retention window so you can re-download them, then deleted automatically.

You can delete your account data at any time by emailing support@hotel-lobby-ai.videowith the subject line "Data Request". We remove the account, its credit history and any stored renders within 30 days, except for records we must keep for tax or fraud-prevention purposes.

We share personal information only with the service providers needed to run the site:

• Authentication and database hosting for account and credit records.
• A hosted payment processor for checkout and payment status notifications.
• Cloud infrastructure and content delivery for rendering, storage and serving assets.

These providers act on our instructions and are bound by data-processing agreements. We may also disclose information where required by law, or to protect the rights and safety of users and third parties. Some providers store data outside your country; where required we rely on standard contractual clauses for those transfers.

We use strictly necessary storage only: the session token that keeps you signed in, a small local cache for in-progress studio state, and short-lived security cookies. We do not use advertising or cross-site tracking cookies. Blocking strictly necessary storage may prevent sign-in and checkout from working.

Depending on your location you may have the right to access, correct, export, restrict or delete your personal information, to object to certain processing, and to withdraw consent. California residents have equivalent rights under the CCPA/CPRA, including the right not to be discriminated against for exercising them.

Send requests to support@hotel-lobby-ai.videowith the subject line "Data Request" and include the email address you signed in with. We verify each request and respond within 30 days. You may also lodge a complaint with your local data-protection authority.

The service is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has created an account, contact us and we will delete it. Users between 13 and 18 may only use the service with the involvement of a parent or guardian, and must not upload photos of minors.

We use encryption in transit, access controls, and least-privilege service credentials to protect account and payment data. No online service can promise absolute security, so keep your Google account protected and contact us immediately if you suspect misuse of your account.

We may update this policy as the product changes. The revised version is published on this page with a new date, and material changes are announced in the console. Continued use of the service after an update means you accept the revised policy.

Privacy questions, data requests and abuse reports: support@hotel-lobby-ai.video. See the Contact & Support page for routing subject lines that get the fastest response.